Cancellation policy

Cancellation Policy

Last Updated: 30 July 2024

Gromons.com is committed to customer satisfaction and strives to make the cancellation process as smooth as possible. This policy explains our terms for order cancellations, modifications, and refunds.

1. Order Cancellations

You may cancel your order within a specified time frame, depending on the type of product or service:

  • Physical Products: Orders for physical products can be canceled up until they are shipped. After shipping, the order can no longer be canceled, but you may initiate a return after receiving the item (refer to our Return Policy for details).
  • Digital Products: Digital product purchases, such as downloadable software, are non-cancellable once the order is completed, as digital products are delivered immediately.
  • Services: If you have ordered a service (e.g., web development, SEO) and wish to cancel, please contact us within 24 hours of placing the order. Cancellations for ongoing services may incur a cancellation fee depending on the project’s progress.

2. How to Cancel an Order

To cancel an order, please follow these steps:

  • Contact Us: Email us at support@gromons.com or call us at 781 906 4242 with your order details and cancellation request.
  • Include Order Details: Provide the order number, purchase date, and reason for cancellation.
  • Prompt Action: For faster processing, please contact us as soon as possible after placing the order.

3. Refunds for Canceled Orders

If your cancellation request is approved:

  • Physical Products: Refunds for canceled physical products will be processed within 5-10 business days to your original payment method.
  • Digital Products: Digital products are generally non-refundable and non-cancellable once delivered.
  • Services: For service cancellations, refunds may be issued on a prorated basis if work has already commenced. Please contact us for more details on service-related refunds.

4. Late or Denied Cancellations

  • Shipped Products: Once an item has shipped, we are unable to cancel the order. You may, however, initiate a return after receiving the product.
  • Non-Cancelable Services: If a service has been completed, it cannot be canceled, and no refund will be issued.

5. Modification of Orders

If you need to modify an order (e.g., change product specifications or quantities), please contact us within 24 hours of placing the order. We will do our best to accommodate modifications, but changes cannot be guaranteed once an order is processed or shipped.

6. Contact Information

For any questions regarding our Cancellation Policy or assistance with a cancellation, please contact us:

  • Email: support@gromons.com
  • Phone: 781 906 4242
  • Address: D-22, Near Axis Bank ATM, Sector-3, Noida - 201301