Refund policy

Refund Policy

Last Updated: 30 July 2024

At Gromons.com, we are committed to ensuring customer satisfaction. Our Refund Policy outlines the conditions under which refunds, returns, and exchanges are applicable. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • Product Defects or Damages: If an item is received in a damaged or defective condition, you are eligible for a refund. Please report any damages within 7 days of receiving the product.
  • Incorrect Product: If you receive the wrong product, please notify us immediately, and we will arrange for a replacement or issue a refund.
  • Service Issues: If you experience issues with services provided (e.g., web development, SEO), please contact us within 14 days of the service delivery date to request a resolution.

2. Non-Refundable Situations

Refunds will not be issued for:

  • Digital Products and Downloads: Once purchased, digital products and downloads are non-refundable.
  • Completed Services: If a service has been completed and delivered to the customer, it is considered non-refundable.
  • Change of Mind: Refunds will not be issued if you change your mind after placing an order or after service completion.
  • Late Requests: Refund requests made after the designated time frames outlined in this policy are ineligible for refunds.

3. Return and Refund Process

To request a return or refund, follow these steps:

  • Contact Us: Email us at support@gromons.com or call us at 781 906 4242 with your order details and reason for the request.
  • Documentation: Provide proof of purchase (receipt, order number) and any necessary documentation (e.g., photos of defective products).
  • Return Shipping: If a product needs to be returned, we will provide instructions. The customer may be responsible for return shipping costs, except in cases of damaged or incorrect items.

4. Processing Refunds

  • Approval: Once we receive your request and verify the eligibility, we will approve or deny the refund.
  • Method of Refund: Refunds will be processed through the original payment method.
  • Timeline: Approved refunds are typically processed within 5-10 business days. Please note that it may take additional time for your bank to reflect the funds in your account.

5. Cancellation Policy

For services such as web development or SEO:

  • Cancellation Requests: If you wish to cancel an ongoing service, please notify us as soon as possible. Cancellation fees may apply depending on the progress of the project.
  • Partial Refunds: In cases where a service has partially been completed, a partial refund may be issued at our discretion.

6. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us:

  • Email: support@gromons.com
  • Phone: 781 906 4242
  • Address: D-22, Near Axis Bank ATM, Sector-3, Noida - 201301