Shipping policy

Shipping Policy

Last Updated: 30 July 2024

At Gromons.com, we strive to provide timely and efficient shipping for all orders. Please read this Shipping Policy to understand our terms and conditions regarding shipping and delivery.

1. Shipping Locations

We currently ship products to the following locations:

  • Domestic Shipping: We offer shipping across India.
  • International Shipping: (If applicable) We ship to select international locations. Please check if your location is eligible during checkout.

2. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days. Orders placed after 3 PM (IST) may be processed the next business day.
  • Service Orders: For services like web development, SEO, or other digital services, the delivery timeline will be based on the project scope and agreed upon during the order process.

3. Shipping Methods

We offer several shipping methods based on the type of product and your location:

  • Standard Shipping: Delivery within 5-7 business days (depending on the delivery address).
  • Express Shipping: Delivery within 2-3 business days for select products (additional charges may apply).
  • Courier Services: We use reliable courier services, including DTDC, Blue Dart, India Post, etc., for domestic shipments. For international shipments, we use trusted couriers like DHL or FedEx.

4. Shipping Charges

  • Free Shipping: We offer free shipping on select products and for orders above a certain value. Please check product details during checkout.
  • Shipping Fees: Shipping charges are calculated based on the size, weight, and destination of your order. The total shipping cost will be displayed during checkout.
  • International Shipping Fees: If applicable, international shipping charges will vary based on location and the size/weight of the order.

5. Delivery Times

  • Domestic Orders: Delivery times typically range from 5 to 7 business days, depending on the destination. Rural areas may take additional time.
  • International Orders: International shipping times vary by location. Estimated delivery time is between 7 to 15 business days, depending on customs clearance and other factors.
  • Service Orders: Digital services are delivered as per the project timeline agreed upon during the service purchase process.

6. Tracking Your Order

Once your order has shipped, we will send you a tracking number via email. You can use this number to track your order directly on the courier’s website. Please allow 24-48 hours for the tracking information to update.

7. Delivery Issues

If you encounter any issues with your delivery (e.g., delayed shipment, damaged goods, or incorrect address), please contact us immediately:

  • Contact Us: Email us at support@gromons.com or call us at 781 906 4242.
  • Address Issues: If the wrong address was provided, please notify us as soon as possible to correct the details. We are not responsible for shipping issues due to incorrect or incomplete addresses provided by the customer.

8. Order Not Received

In case you do not receive your order within the expected delivery time, please:

  • Contact Us: Reach out to our customer support team at support@gromons.com or 781 906 4242.
  • File a Claim: If necessary, we will work with the courier to file a claim for lost or undelivered packages.

9. Returns & Exchanges

For returns and exchanges, please refer to our Return Policy and Refund Policy. Shipping charges for returns may apply, unless the return is due to a defect or error on our part.

10. Contact Information

If you have any questions about shipping, please feel free to contact us:

  • Email: support@gromons.com
  • Phone: 781 906 4242
  • Address: D-22, Near Axis Bank ATM, Sector-3, Noida - 201301